Ratings & Reviews
Resident Reviews
Review From Modern Message|Recommended: YesThe staff have been very he... — The staff have been very helpful, but noisy and smoking neighbors have made it challenging for us to enjoy our apartment, especially during quarantine.
response from property -Thank you for bringing your concerns to our attention, Rosa. We have strict noise disturbance and smoking policies in our community, and we would be more than happy to enforce them. The next time something of this nature occurs, please let us know!
Review From Modern Message|Recommended: YesOverall experience is reall... — Overall experience is really good. Everyone i meet us extremely friendly including the staff. Public areas are always clean. It's hard to find things that need improvement.
Justin, thank you for your 5-star review. We strive to create an inviting atmosphere, and it sounds like we have hit the mark. It means so much to us knowing how happy you are to be a resident in our community.
Review From Modern Message|Recommended: YesI have enjoyed living here.... — I have enjoyed living here. The staff is very helpful, especially the maintenance staff. They have always come within 24hrs of my request, which is impressive. The building has provided everything I need, especially given the circumstances of the pandemic. And my neighbors are so lovely
It is a pleasure to receive your glowing review, Gideon! Thank you for sharing about our team's prompt and friendly service, and please reach out anytime you have a need.
Review From Modern Message|Recommended: YesNice place to live. Friendl... — Nice place to live. Friendly, clean. Good location. Rent a bit higher than competitors but space is better. Office staff very helpful and Maintenence is always around
Rasheena, we are so glad you chose us as your new home! Our desire is that you find all around satisfaction with our community, your apartment home, and our attentive team of professionals. Please be assured that we are here whenever you need us.
Review From Modern Message|Recommended: YesIt’s going ok. Don’t like t... — It’s going ok. Don’t like the loud smell of marijuana. And all amenities need to open back up for usage, we pay for the look and amenities and need to be able to utilize them.
Darese, thank you for sharing your positive rating of our community. We understand you have concerns regarding the reopening of our amenities and odors you have observed in the community. Please give us a call in the office, and we would be happy to be of assistance.
Review From Modern Message|Recommended: YesEverything is wonderful. Al... — Everything is wonderful. All of the staff are incredible. The community is so friendly and welcoming. There is no place like home ArriveLex will be my forever home.
Jessica, it is so validating to know that our customer service and welcoming atmosphere have made you feel so at ease in our community! Please know we are always available to help with whatever you may need.
Review From Modern Message|Recommended: YesTomas is my favorite I als... — Tomas is my favorite I also love the front desk staff. One thing I would improve on is having the hot tub open all year. I would also like to see a smoother package process. I have gotten my things misplaced a handful of times.
Jose, thank you for taking the time to share your review. We will be sure to share your praise with Tomas and the rest of our team. Your comments about the hot tub and package process have been noted. Please let us know if there is anything more you would like to share.
Review From Modern Message|Recommended: Yes5 stars across the board ... — 5 stars across the board I’ve been living here since March of 2019 and I couldn’t ask for a better community. The leasing professionals are great, concierge service is amazing, and my neighbors are the best
Justin, we are thrilled to receive such an enthusiastic review of our community and hardworking team. We hope that you will continue to enjoy your time here with us! Thank you for choosing us!
Review From Modern Message|Recommended: YesI love living here Staff a... — I love living here Staff are all friendly and responsive. Only issue I have is with noise from neighbors' music, but staff has taken steps to address it.
Sara, it means a lot to our staff that you appreciate our outstanding service and friendly community. We have noted your concern with the noise from other residents and will continue working toward exceeding your future expectations.
Review From Modern Message|Recommended: YesGreat community, great staf... — Great community, great staff, and amazing neighborhood. So far, so good. My only gripe was that my unit could have been cleaner upon moving in.
Michael, thank you for writing. It is wonderful to hear that your time here has been great so far. We work hard to ensure all homes are in perfect condition upon move-in and have shared your feedback with our team for future improvement. Thank you for bringing this to our attention.
Review From Modern Message|Recommended: YesI have lived at The Lex for... — I have lived at The Lex for going on 5years and it has been a wonderful experience. From the amenities to the pleasant and helpful staff, I love living at the Lex Thank you to the staff for all they do. They’re wonderful
Troy, there is nothing better than hearing your time here has been wonderful. Thank you for being a loyal resident in our community for five years.
Review From Modern Message|Recommended: YesI love it here so far I ha... — I love it here so far I had a friend that lived here 5 years ago. However, I don't remember the details of everything. I said YES when I saw the lobby. Everyone is helpful and nice, including the other residents and I love the neighborhood. Its also pet friendly. Ivy my dog love it here as well.
Tetorsha, we are happy to hear about the wonderful experience you and Ivy enjoy in our community. We aim to provide an attractive, pet-friendly environment with helpful service by our office and maintenance team. We are here for you!
Review From Modern Message|Recommended: YesEveryone at Lex Arrive is e... — Everyone at Lex Arrive is extremely courteous and helpful. We love the staff and are grateful to be able to renew our lease for another year
Jon, we appreciate your taking the time to review our community. We will work diligently to ensure you continue being a satisfied member of our community. Thank you for complimenting our hard work.
Review From Modern Message|Recommended: YesI am a big fan of my experi... — I am a big fan of my experience so far. I love the views and the location is great. Everything is very clean and the staff is friendly. The only issues I have now are 1. The mask policy in the gym is not currently enforced which makes me not feel as safe as I should while working out and 2. We have repeatedly submitted requests for our fridge that keeps leaking, and the problem unfortunately has not been fixed.
Megan, thank you for letting us know you are a big fan of your experience here. We have shared your feedback about masks in the fitness center and your maintenance request with the team. If you still have outstanding concerns, please email us directly at arrivelex@trinity-pm.com or stop by the office. We look forward to speaking with you soon.
Review From Modern Message|Recommended: YesOverall, I enjoyed my renta... — Overall, I enjoyed my rental experience at Arrive Lex. Beautiful community. I've never had issues with work request, packages or anything, which is important. Most of all the staff knows you by name and greets you.
Due to Covid-19, I dont I was able to get a FULL experience and for about 3 months we weren't able to utilize the amenities we were paying for and there was no rental adjustments or credits for this.
LeCherese, we appreciate your review and feedback. There is nothing better than being known by name throughout your community. We are happy that you are having that experience here. If there is anything our team may do to elevate your experience here, please let us know.
The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Arrive LEX, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Arrive LEX, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose